OpenSky Automation designs and builds working automation for any industry — AI workflows, contact centers, SaaS and UCaaS integration, and the repetitive back-office work in between. You get running software, not a slide deck.
We're platform-agnostic and industry-agnostic. The common thread: we find the hours your business loses to manual work and give them back.
AI assistants and agents wired into your actual operations — intake, triage, drafting, data entry, reporting. Built to run in production, not as a demo.
Talk to us about AI →Genesys Cloud, NICE CXone, Avaya. IVR and routing design, self-service flows, reporting, and migration work — from someone who has run these platforms at enterprise scale.
Talk to us about CCaaS →Your CRM, phone system, ticketing, and spreadsheets should talk to each other. We build the integrations and kill the copy-paste.
Talk to us about integration →Reports that assemble themselves. Approvals that route automatically. Data that moves without a human pushing it. Small builds, fast payback.
Talk to us about automation →Internal dashboards, admin consoles, workflow engines, data pipelines — purpose-built for your operation. Full-stack development from an engineer who understands enterprise constraints: security, compliance, uptime, and the politics of getting something deployed.
Tell us what you need →Every engagement starts with a process that costs too much time or money. Here's what happens next.
Moved a 400-seat contact center from legacy Avaya to Genesys Cloud. Zero downtime during cutover. Redesigned IVR and routing from scratch — calls land at the right agent the first time.
Built an AI agent that handles initial customer intake — collecting information, triaging requests, and routing only complex cases to human agents. Live in production, not a proof of concept.
Connected CRM, billing, and phone system into a single workflow. Eliminated manual data entry between systems. The team got a day and a half back every week.
We walk your processes with your team, map where the hours go, and pick the automations with the fastest payback. You get the map either way.
We build working automation and demo it against your real work — not mockups. You see it running before you commit to more.
Full handoff: documentation, training, and support. Your team owns it. No black boxes, no forever-contracts.
OpenSky Automation is led by Sam Ray — an enterprise automation and contact-center engineer with 18+ years building for organizations from national carriers to Fortune-scale financial services. Navy veteran. Based in Texas, working anywhere.
The difference is simple: the person you talk to on the discovery call is the person who builds your automation. No handoffs to a junior bench, no discovery phase that ends in a proposal for another discovery phase.
When you hire a firm, you get a project manager and hope the engineer is competent. When you hire OpenSky, you get the engineer directly — and 18 years of pattern recognition about what actually works in production.
Answer 5 quick questions and get an instant AI estimate of how many hours per month you could save with automation.
That's usually where we start. A 30-minute call is enough to tell you honestly whether automation will pay for itself — and roughly how fast.